Frequently Asked Questions

If you need to quickly clean a spill or spot from your carpet you can find homemade carpet cleaning cleaning solutions on our blog.

However, the best carpet cleaning solution is to call the carpet cleaning experts at 978-531-8002. With more than six decades of experience in carpet care, Perfection Carpet Cleaners is well positioned to provide you with the best carpet cleaning service available.

You can find carpet cleaning services near you on our website in the upper right hand corner. Or, give Perfection Carpet Cleaners a call at 978-531-8002 and our customer service team will assist you.

We often receive questions about steam cleaning carpet. At Perfection Carpet we do not steam clean carpet. We use a process called hot water extraction to clean carpet, which is often referred to as steam cleaning because of the steam you see as we clean. We use our patented carpet cleaning machines to deep clean. These machines pump hot water into your carpet to release any dirt deep within the fibres, then extract the water and remove the dirt. The powerful suction removes a significant amount of water so your carpet will dry within hours.

Dry time is affected by humidity, temperature and air flow to the area. It can take anywhere between 8-24 hours for the carpet to completely dry, depending on the aforementioned variables. Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure to leave the protective blocks under furniture legs and any paper used with upholstered items in place until the carpet and/or furniture is completely dry to avoid any color transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping.

Yes. There is no charge to move furniture and we are professionally trained to move your furniture. After the cleaning is completed, we will return it to its rightful place on protective padding as needed. We do suggest you remove items off of your furniture like electronics, plants, lamps and knick-knacks. We will move most furniture that can be safely moved. There are several items we will not move, including: pianos, electronics, china cabinets, beds, dressers with mirrors, pool tables, etc.

On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.

The method we use for carpet cleaning is hot water extraction, commonly referred to as steam cleaning. Perfection’s exclusive hot water extraction method removes the toughest, deepest dirt safely and gently. Hot, soft water and a specially formulated cleaning solution are injected deep within the carpet fibres. Then, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture. It’s the cleaning method most recommended by carpet manufacturers.